Shipping policy
Place your order before 2pm (AEDT) on a weekday and we'll zing it off to you on the same day. Nice!
SHIPPING WITHIN AUSTRALIA
(All orders shipped via Australia Post)
STANDARD
FREE SHIPPING for orders over $99
Flat rate of $10 for standard shipping, Australia-wide.
Most orders arrive within 2-5 business days.
EXPRESS
Flat rate of $18 Australia-wide.
Most orders arrive within 1-3 business days.
INTERNATIONAL SHIPPING
NEW ZEALAND - Please contact us at info@bloomsquadhair.com.au for a quote.
Other Territories - Coming Soon!
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Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a confirmation email containing the tracking details. You can use this information to track your package through the Australia Post website.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed. Once dispatched, shipping time will vary depending on your location, please see Australia Post for more info.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please allow 7 days from the expected delivery date and then contact info@bloomsquadhair.com.au We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a suitable address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur an additional delivery charge.
Delivery time
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.